FAQ

About Temptations 

Our response to COVID-19

In these unprecedented times we are all concerned about each and every member of the family, including the four-legged ones.  Our friends and expert partners at the Waltham Petcare Science Institute have been working tirelessly for more than 50 years to bring their scientific knowledge to benefit pets all around the world. Together, we are closely monitoring the latest events and scientific insights surrounding coronavirus. Please follow this link to Waltham’s latest guidance on how to care for your pet during COVID-19.

If I have a question or want to learn more about your treats, how can I get in touch with someone?

You can speak to a Mars Petcare US representative by calling 1-800-525-5273 between 8:00 a.m. and 4:30 p.m. CST, Monday thru Friday.

How Many calories are in your treats and how often should I treat my cat?

Our treats are about 2 calories each, and we recommend feeding up to 15 treats per 10 pounds of your cat's body weight. Like anything else, it's all about portion control and using your best judgment. We always suggest speaking with your cat's vet about any weight-related issues or concerns. For additional information, please call our customer care line at 1-800-525-5273. 

Where should I store open bags of TEMPTATIONS™?

We recommend storing any packages, opened or closed, in a cool, dry environment. Make sure to re-seal the bag after opening as this will help keep the treats fresh. 

Can I feed my cat TEMPTATIONS™ treats for cats instead of an actual meal?

Most TEMPTATIONS™ Treats for Cats are 100% nutritionally complete and balanced, which means they provide all the right nutrients for your cat in the amounts needed. Although most TEMPATIONS™ products are complete and balanced, we always recommend feeding him a well-balanced meal in addition to the treats. As a general rule, treats should complement, not replace, an actual meal. 

Can I feed my kitten TEMPTATIONS™ treats?

Yes! We have two delicious flavors of TEMPTATIONS™ treats that are specially formulated to support the unique needs of your growing kitten: TEMPTATIONS™ Kitten Treats Salmon and Dairy Flavor and TEMPTATIONS™ Kitten Treats Chicken and Dairy Flavor. These kitten treats are 100% nutritionally complete and under two calories each, so you can feel good about treating anytime. Once your kitten is a year old, we recommend transitioning to our adult TEMPTATIONS™ cat treats!  

Are any TEMPTATIONS™ cat treats specifically formulated for indoor cat digestive health?

TEMPTATIONS™ Indoor Care Cat Treats are the purrfect cat treats to support digestive health! Each of these low calorie, chicken flavored cat treats are specially formulated to support indoor cats' digestive health, have less than 2 calories, and provide an irresistible combination of both crunchy and soft textures. These healthy cat treats also come in a cat-proof, stay-fresh pouch, so your feline friend can enjoy their favorite snack when you open it, but never when they shouldn’t! These TEMPTATIONS™ Cat Treats are a perfect addition to your cat’s normal feeding routine: Use them as a treat, a meal, or a cat food topper. 

About Ordering 

How do I place an order? 

To place an order, visit our online shop at shop.temptationstreats.com where we sell our favorite treats and special seasonal items. For more options, please visit temptationstreats.com 

How do I know that my order has been submitted? 

Once your order has been placed, you will see an order confirmation screen and receive a confirmation email. If you do not receive this email, please check your junk folder as your mail provider may have sent it there. If you still have not received an order confirmation, please contact our Customer Care team.

I haven’t received an order confirmation.

If you haven’t received an order confirmation email, please check your junk folder as your mail provider might have sent it there. If you have still not received an order confirmation, please contact our Customer Care team. 

How can I track my order? 

Once your order has been placed, you will receive a confirmation email from us which will contain your shipping tracking number. You can continue to track your shipment via the tracking number. Having issues? Reach out to our Customer Care team! 

My order hasn’t arrived. 

If you have received a shipping notification, please contact the shipping carrier. If you have not received a shipping notification, please contact our Customer Care team. 

Can I amend or cancel my order? 

If you wish to change or cancel your order, please contact our Customer Care team.  If we have not started filling your order, we may be able to change it based on your new instructions.  If we have started filling your order, we will not be able to make changes.  We do recommend reviewing your order before purchase to ensure that the correct items have been selected. 

I received a faulty/damaged product 

Please contact our Customer Care team for a refund or a replacement item. 

I received an incorrect item 

Please contact our Customer Care team for a refund or a replacement item. 

I’m missing an item from my order 

Please contact our Customer Care team for a replacement item. 

How do I contact Customer Care? 

If you have a question about your order or subscription, you can contact us through the Contact page on the website, or by phone or chat at 1-866-473-3643 (hours of operation are typically Monday - Friday, from 8 am – 8 pm CST, and Saturday – Sunday from 8 am – 4 pm CST). 

About Shipping 

Where do you deliver? 

We ship to every state in the United States, including Alaska and Hawaii! We do not ship to international army bases at this time. We do not ship to PO boxes.

How much do you charge for deliveries? 

Delivery is $4.99 for orders under $20. 

How long will it take my order to arrive? 

Your order should arrive in 3-10 business days from when you place the order. Orders received by 4pm CST Monday to Friday will process and ship the same day. If your order has not yet arrived, please check your shipment tracking information or reach out to our Customer Care team. 

What if I need to cancel a delivery? 

Please reach out to our Customer Care team! If an order already has a tracking link, then it has already shipped and cannot be cancelled. 

What should I do if my order hasn’t been delivered yet? 

If you have received a shipping notification, please contact the shipping carrier. If you have not received a shipping notification, please contact our Customer Care team. 

 

What if I’m not home when my order is delivered? 

We don’t require a signature for your order! If you’re not home when your order is delivered, the package will be waiting at your doorstep! 

About Returns & Refunds 

How do I return an item? 

If you change your mind, you have 30 days to return an unopened product for a full refund. Please contact our Customer Care team for assistance with your return. 

Can I exchange an item? 

Please contact our Customer Care team for assistance with your order. 

What happens if I want to return an item after 30 days? 

We do not currently accept returns after 30 days. If there is a problem with your product, please contact our Customer Care team. 

About Payments 

Which payment methods are accepted? 

We accept credit card (Mastercard, Visa, American Express, Discover, and Diners Club), Shop Pay, Apple Pay, and Google Pay. 

How do I know that my payment has been processed? 

Your credit card with be authorized when you place the order and fully charged upon confirmation of product shipment. If you are unsure of status, please reach out to our Customer Care team. 

 

How do I add a discount code? 

If you are using a discount code, please enter at checkout in the “Discount” field.